The Sawyer County Sheriff’s Office is proud to recognize our 9-1-1 Emergency Dispatchers during National Telecommunicator’s Week, April 13-19, 2014. Here we reference ‘A Tribute To Dispatchers’ by Chief Thomas Wagoner of the Loveland, Colorado Police Department. I believe he explains their job the best when he wrote:
“Dispatchers connect the anxious conversations of terrified victims, angry informants, suicidal citizens and grouchy officers. They are the calming influence of all of them-the quiet, competent voices in the night that provide the pillars for the bridges of sanity and safety. They are expected to gather information from highly agitated people who can’t remember where they live, what their name is, or what they just saw. And then, they are to calmly provide all that information to the officers, firefighters, or paramedics without error the first time and every time.
Dispatchers are expected to be able to do five things at once-and do them well. While questioning a frantic caller, they must type the information into a computer, tip off another dispatcher, put another caller on hold, and listen to an officer run a plate for a parking problem. To miss the plate numbers is to raise the officer’s ire; to miss the caller’s information may be to endanger the same officer’s life. But, the officer will never understand that.
Dispatchers have two constant companions, other dispatchers and stress. They depend on one, and try to ignore the other. They are chastened by upset callers, taken for granted by the public, and criticized by the officers. The rewards they get are inexpensive and infrequent, except for the satisfaction they feel at the end of a shift, having done what they were expected to do.”
During 2013, Sawyer County’s Dispatchers transmitted or received 240,751 radio transmissions, answered 9333 9-1-1 calls and 69,512 non-emergency phone calls from the public that resulted in 15,838 calls for service. They are there when no one else is; they are the voice on the line, the light at the end of the tunnel to know that help is on the way. They are truly the unsung heroes of Public Safety and we appreciate your hard work and dedication to the department, residents and visitors of Sawyer County!
Here we recognize the Dispatchers of Sawyer County and their service:
Bob Sabin 23 years of service
Ryan Villiard 16 ½ years of service
Lynette Poppe 11 ½ years of service
Dick Welsch 4 ½ years of service
Cory Sulley 2 ½ years of service
Nicole Raschka 2 ½ years of service
Amy Walter 2 years of service
Savannah Stanley 1 year of service